The instant messenger is used by all types of online users to chat with their friends and for lot more purposes. These instant messengers are separately come as software. So, the persons can logon with this simply with the help of username and password. The yahoo messenger, Google talk and lot more are live chat software some of the common messengers that are used by the people all over the world. When compared to other types of services, the persons can be able to get instant reply from others side while using this messenger. The same thing is applied over the ecommerce related websites in the name of live chat software. The web designers are now allocating a special place over the websites for this software. This software helps the business owners in lot of ways to provide solutions all queries of the customers. Some of the websites are solving the problem of the customer through email by taking twenty four hours. With this interval, some of the customers may find out the betters services from other online websites. But, with the help live chat software the business people can be able clear the doubts immediately like simply chatting over the online messengers.